Frequently Asked Questions – cynthiarowleydresses.com
Orders & Shipping
How do I place an order?
- Select your items and add to cart
- Proceed to checkout
- Enter shipping/payment details
- Receive order confirmation via email
What are my shipping options?
- Standard Shipping: 3-5 business days (8.95orfreeonorders8.95orfreeonorders150+)
- Express Shipping: 2 business days ($19.95)
- International: 7-14 business days (rates vary)
When will my order ship?
- Processed within 1-2 business days
- Excludes weekends/holidays
- Tracking provided via email
Returns & Exchanges
What’s your return policy?
- 30-day return window
- Items must be:
- Unworn/unwashed
- With original tags
- In original packaging
How do I make a return?
- Log in to your account
- Select “Request Return”
- Print prepaid label (U.S. only)
- Ship within 7 days
Can I exchange an item?
We recommend:
- Returning original item
- Placing new order
- Price adjustments applied if needed
Product Care
How should I care for my dress?
- Follow garment tag instructions
- Hand wash recommended for delicate fabrics
- Lay flat to dry
- Store in breathable garment bag
What if my item arrives damaged?
- Contact us within 48 hours
- Provide photos of damage
- Free return shipping
Sizing & Fit
How do I choose the right size?
- Detailed size chart on each product page
- Model measurements provided
- “Fit Notes” in product descriptions
What if my size is out of stock?
- Join waitlist via product page
- Contact us for restock estimates
Payments
What payment methods do you accept?
- All major credit cards
- PayPal
- Apple Pay/Google Pay
Is my payment secure?
- 256-bit SSL encryption
- PCI compliant checkout
- No card data stored
Account Help
How do I reset my password?
Use “Forgot Password” link on login page
Where’s my order confirmation?
Check spam folder or account dashboard